FAQs

If your question is not answered below, please feel free to email  JoyandRacheljewelry@gmail.com regarding any problems or questions you might have. 

 

Your order will ship from our warehouse within 1-2 business days for all in-stock items. If your order is on credit review, your order may be delayed. You will receive an email with tracking information once your order has been shipped.

• How do I return/exchange my order?

Joy & Rachel jewelry should meet or exceed your expectations but we understand when it comes to design, there is a chance we might have a difference of opinion hence, we offer return or exchange within 30 days of receiving your package. Contact us for a RMA, send us back the items in brand new condition with the tags attached and original packaging and once we receive the package back, we will refund you in full. Please note that if items are worn, damaged or altered in any way, we will not be able to provide you a refund or exchange.

• How much are shipping fees?

USPS First class shipping to a U.S. Domestic, including P.O. box and APO/FPO, address is free and the estimated delivery time is 5 to 9 business days. USPS Priority mail cost $5.99 and the estimated delivery time is 3 to 5 business days. Your order will ship from our warehouse within 1 to 2 business days for all in-stock items unless your order is on credit review which might cause a delay.

• When will I get my refund/exchange?

Returns are processed in the order they are received. Once your return is received, it may take up to 7 days to process. You will receive a confirmation email once the return is completed.

•  Do you offer customize orders?

Unfortunately we do not offer customization (styles or sizes), engraving, re-plating, or resizing. We strongly advise against resizing, because it can ruin the rhodium plating and loosen the stones.

•  Do I have to pay sales tax?

If your order is shipped to a New Jersey state address, you must pay sales tax on your order. If your order is shipped outside of New Jersey state, there will be no sales tax.

•  What is sterling silver?

To produce stronger and more durable products, pure silver is often combined with other metals. Sterling silver is the most popular alloy.

Fine silver (99.9% pure) is generally too soft for producing large functional objects; therefore, the silver is usually alloyed with copper to give it strength. Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, such as copper. The sterling silver standard has a minimum millesimal fineness of 925. This alloy preserves the elasticity and beauty of the precious metal. Other metals can also replace the copper, most often with the intent to improve various properties of the basic sterling alloy such as reducing casting porosity, eliminating firescale, and increasing resistance to tarnish.

• What is gold plating?

Gold plating is a method of depositing a thin layer of gold onto the surface of another metal (such as silver or copper) by chemical or electrochemical means.

•  What is Rhodium?

A member of the platinum group, rhodium is a shiny, white metal that is highly reflective, durable, and expensive. It is often used as a hardening agent for platinum. In jewelry, it is plated on other metals to increase luster and eliminate tarnishing.

•  What is Cubic Zirconia?

Cubic zirconia (also known as CZ) is a synthetic crystalline substance used as an alternative to diamonds. The man-made material is colorless, hard, and flawless. Its popularity stems from its similarity to diamonds in brilliance and crystal clarity while still being affordable.

•  Will sterling silver tarnish?

Chemically, silver does not react with oxygen or water at ordinary temperatures, meaning it does not tarnish easily. However, the other metal in the alloy (usually copper) may react with oxygen in the air. As the silver's purity decreases, it is more likely to corrode or tarnish.

Even though sterling silver does tarnish, our rhodium-plated jewelry provides maximum durability. Our jewelry is also easy to care for and clean.

• What causes sterlign silver to tarnish?

Common chemicals in perfume, hair spray, soap, and lotion will make rhodium tarnish permanently. Stay away from chlorine and other bleaches, including swimming pools. Rhodium-plated jewelry will turn quickly if it meets those chemical substances.

•  When should I not wear my jewelry?

Do not wear your jewelry while doing housework, washing dishes, working out, lifting weights, swimming, showering, gardening, or using any chemical substances.

•  How should I clean and care for my Rhodium plated jewelry?

For regular cleaning, it is recommended that you use our signature jewelry polishing cloth that is infused with a special jewelry cleaner. You can also use a soft, 100% cotton cloth. It is recommended that you have one cleaning cloth for gold and a separate one for silver. DO NOT use silver liquid cleaner to clean rhodium-plated jewelry. It is too harsh and can dull or harm the rhodium plating.

•  How should I clean and care for my gold plated and rose gold plated jewelry?

Maintain the beautiful shine by polishing gold plated and rose gold plated jewelry with a soft cloth. Dampen the cloth with lukewarm soapy water and rub the cloth gently on jewelry. Rinse with clean water and pat dry with a soft cloth. If jewelry requires extra cleaning, soak it for 5 to 10 minutes before rubbing.

Do not use silver polishing liquids, silver dips, ultrasonic cleaning or a tumbler.

•  How should I clean dull stones?

Although our Cubic Zirconia stones are high quality, the nature of the stones can result in them appearing dull over time due to the build up of lotions and other oils from the skin. Easily clean the stones by soaking the jewelry in a small bowl of warm water that is mixed with dish detergent; you can also gently brush the stones with a soft bristle toothbrush.

•  What is the best way to store my jewelry?

To keep tarnishing to a minimum, it is strongly advised that you store your silver jewelry in a dry and air-tight area, such as a jewelry box or zip-lock bag. Keep your jewelry pieces from rubbing against other items when you are not wearing them. Although silver jewelry is scratch resistant, it isn't scratch proof.