FAQs

Your order will ship from our warehouse within 1-2 business days for all in-stock items. If your order is on credit review, your order may be delayed. You will receive an email with tracking information once your order has been shipped.

• Domestic Shipping
  We offer free shipping to a U.S. domestic, including P.O. box and APO/FPO address with UPS or USPS. Express shipping options are also available at checkout for an additional fee.
• International Shipping
  Orders will be shipped via UPS/USPS International Priority, and customs and broker fees will be the client's responsibility upon delivery. Your customs office can estimate these charges for you.
  All international clients are responsible for any and all shipping costs and customs charges. Many countries require VAT/import fees at customs before delivery can be completed. The buyer is solely responsible for payment of these customs fees. Please make sure your shipping address is correct and that an adult will be present to sign for your package if necessary. Also, if your package is returned to us for any reason (whether you weren’t available at the time of delivery, or because the customs fee wasn’t paid, or any other reason), you will receive a refund for your order minus the shipping fee, minus any import/customs fees, and minus a restocking fee for the item(s) you purchased.

Your order will ship from our warehouse within 1 to 2 business days for all in-stock items unless your order is on credit review or a special order, which might cause a delay. And the estimated delivery time is 3 to 5 business days based on your location within the US.

Indeed, all of our items are comprehensively insured throughout the transit period. For every purchase, a signature is mandatory upon delivery.

Joy & Rachel makes every effort to guarantee the safe delivery of your item. Every package must be signed for, and your order is completely insured while in transit.

We offer several payment options to meet your needs. We accept all major credit cards: Visa, Mastercard, American Express and Discover. Additionally, we offer financing options through PayPal, Venmo and ApplePay.

Returns are processed in the order they are received. Once your return is received, it may take up to 7 days to process. You will receive a confirmation email once the return is completed.

Joy & Rachel jewelry should meet or exceed your expectations but we understand when it comes to design, there is a chance we might have a difference of opinion hence, we offer return or exchange within 30 days of receiving your package. Contact us for a order RMA, send us back the items in brand new condition with the tags attached and original packaging and once we receive the package back, we will refund you in full. Please note that if items are worn, damaged or altered in any way, we will not be able to provide you a refund or exchange.

Unfortunately we do not offer customization (styles or sizes), engraving, re-plating, or resizing. We strongly advise against resizing, because it can ruin the rhodium plating and loosen the stones.

To produce stronger and more durable products, pure silver is often combined with other metals. Sterling silver is the most popular alloy.

Fine silver (99.9% pure) is generally too soft for producing large functional objects; therefore, the silver is usually alloyed with copper to give it strength. Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, such as copper. The sterling silver standard has a minimum millesimal fineness of 925. This alloy preserves the elasticity and beauty of the precious metal. Other metals can also replace the copper, most often with the intent to improve various properties of the basic sterling alloy such as reducing casting porosity, eliminating fire scale, and increasing resistance to tarnish.

Gold plating is a method of depositing a thin layer of gold onto the surface of another metal (such as silver or copper) by chemical or electrochemical means.

A member of the platinum group, rhodium is a shiny, white metal that is highly reflective, durable, and expensive. It is often used as a hardening agent for platinum. In jewelry, it is plated on other metals to increase luster and eliminate tarnishing.

Cubic zirconia (also known as CZ) is a synthetic crystalline substance used as an alternative to diamonds. The man-made material is colorless, hard, and flawless. Its popularity stems from its similarity to diamonds in brilliance and crystal clarity while still being affordable.

Chemically, silver does not react with oxygen or water at ordinary temperatures, meaning it does not tarnish easily. However, the other metal in the alloy (usually copper) may react with oxygen in the air. As the silver's purity decreases, it is more likely to corrode or tarnish.

Even though sterling silver does tarnish, our rhodium-plated jewelry provides maximum durability. Our jewelry is also easy to care for and clean.

Freshwater pearls are natural or cultured pearls that are primarily grown in freshwater mussels in lakes, rivers, and ponds. They are known for their wide variety of shapes, colors, and affordability compared to saltwater pearls.

Yes! Freshwater pearls are 100% real and natural. They are formed when an irritant is inserted into a mussel, and layers of nacre (pearl substance) build up over time, just like in saltwater pearls.

• The Tooth Test: Gently rub the pearl against your teeth. A real pearl will feel slightly gritty, while a fake pearl will be smooth.
• Surface Irregularities: Real freshwater pearls often have minor imperfections, while fake pearls are usually too perfect.
• Weight: Real pearls are heavier than plastic or glass imitations.
• Temperature: Real pearls feel cool when first touched, then warm up against the skin.

No, it’s not recommended. Water, soap, and chlorine can damage the pearl’s surface and weaken the silk thread in pearl necklaces. Always remove them before showering or swimming.

With proper care, freshwater pearls can last for generations. Avoid exposure to harsh chemicals and store them properly to maintain their beauty.

• Use a Soft Cloth: Gently wipe pearls after each wear to remove oils and dirt.
• Mild Soap & Water: Mix lukewarm water with a drop of mild soap. Dampen a soft cloth and wipe the pearls gently. Avoid soaking.
• Rinse & Dry: Use a clean, damp cloth to remove soap residue, then let pearls air dry on a soft towel.
• No Harsh Chemicals: Avoid bleach, ammonia, or ultrasonic cleaners, which can damage pearls.
• Wear Often: Natural skin oils help maintain pearl luster, but avoid direct contact with perfumes or hairsprays.

Mother of pearl is the iridescent inner layer of certain mollusk shells, such as oysters, abalone, and pearl-producing mussels. It’s prized for its shimmering, rainbow-like colors and is used in jewelry and decorative items.

No. Pearls form when a mollusk secretes nacre around an irritant inside its shell, while mother of pearl is the smooth, lustrous layer lining the shell itself. Both share similar materials but differ in formation and structure.

Most mother of pearl is sourced as a byproduct of the pearl or seafood industry, reducing waste. Ensure suppliers follow sustainable harvesting practices to minimize environmental impact.

In many cultures, it symbolizes protection, wisdom, and calmness, making it a popular choice for spiritual jewelry.

• Use a Soft Cloth: Gently wipe the jewelry with a soft, lint-free cloth to remove surface dust and oils.
• Mild Soap and Water: Mix lukewarm water with a small amount of mild soap (avoid harsh chemicals). Dip a soft cloth in the solution and gently wipe the jewelry.
• Avoid Soaking: Never soak Mother of Pearl jewelry, as excessive moisture can weaken the material.
• Rinse and Dry: Use a damp cloth with clean water to remove soap residue, then dry immediately with a soft towel.
• Polish Gently: To maintain its natural luster, you can lightly polish it with a microfiber cloth.
• Storage Tips: Keep it in a soft pouch or jewelry box to prevent scratches, and avoid exposure to direct sunlight, perfumes, or harsh cleaning agents.

Keep it in a soft pouch or jewelry box to prevent scratches, and avoid exposure to direct sunlight, perfumes, or harsh cleaning agents.

Common chemicals in perfume, hair spray, soap, and lotion will make rhodium tarnish permanently. Stay away from chlorine and other bleaches, including swimming pools. Rhodium-plated jewelry will turn quickly if it meets those chemical substances.

For regular cleaning, it is recommended that you use our signature jewelry polishing cloth that is infused with a special jewelry cleaner. You can also use a soft, 100% cotton cloth. It is recommended that you have one cleaning cloth for gold and a separate one for silver. DO NOT use silver liquid cleaner to clean rhodium-plated jewelry. It is too harsh and can dull or harm the rhodium plating.

Maintain the beautiful shine by polishing gold plated and rose gold plated jewelry with a soft cloth. Dampen the cloth with lukewarm soapy water and rub the cloth gently on jewelry. Rinse with clean water and pat dry with a soft cloth. If jewelry requires extra cleaning, soak it for 5 to 10 minutes before rubbing.

Do not use silver polishing liquids, silver dips, ultrasonic cleaning or a tumbler.

Although our Cubic Zirconia stones are high quality, the nature of the stones can result in them appearing dull over time due to the build up of lotions and other oils from the skin. Easily clean the stones by soaking the jewelry in a small bowl of warm water that is mixed with dish detergent; you can also gently brush the stones with a soft bristle toothbrush.

To keep tarnishing to a minimum, it is strongly advised that you store your silver jewelry in a dry and air-tight area, such as a jewelry box or zip-lock bag. Keep your jewelry pieces from rubbing against other items when you are not wearing them. Although silver jewelry is scratch resistant, it isn't scratch proof.